Privacy Policy

2. What Data We Collect
 

We collect personal data that you provide directly to us, as well as data that is automatically collected when you use our website.

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A. Personal data you provide to us

When you register, place an order, request a return, contact us, or become a consignment partner, we may collect the following data:

• First name and last name

• Email address

• Address details (billing & shipping address)

• Phone number

• Date of birth

• Payment details (via third parties; we do not store full card details ourselves)

• Consignment partner information (including bank details and payment information)

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B. Automatically collected data

When you visit our website, we collect data via cookies and similar technologies, including:

• IP address

• Browser information

• Pages viewed

• Time spent on the site

• Click and navigation data

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This data helps us optimize the website and analyze errors.

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3. How We Use Your Data

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We use your personal data for the following purposes:

• Processing and delivering orders – Performance of a contract

• Contact and customer service – Legitimate interest / performance of a contract

• Managing returns and refunds – Performance of a contract

• Marketing (where consent is given) – Consent

• Website analysis and improvement – Legitimate interest

• Legal obligations (accounting / compliance) – Legal obligation

• Consignment management – Performance of a contract

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4. Do We Share Your Data with Third Parties?

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Yes. We only share your data where necessary with:

• Service providers

• Payment processors

• Shipping partners

• IT and hosting partners

• Customer service software providers

These processors only receive access to the data necessary to perform their services and must comply with the GDPR.

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Legal obligations: We may share data with competent authorities if legally required to do so.

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5. Cookies and Tracking Technologies

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Our website uses cookies to:

• enable essential functions

• analyze and improve the website

• personalize your shopping experience

You can manage cookie settings via your browser. Some cookies are essential and cannot be disabled.

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6. How Long We Retain Your Data

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We do not retain your data longer than necessary for the purposes for which it was collected, taking into account statutory retention periods:

• Order data → minimum 7 years (tax and legal obligations)

• Marketing data → until you withdraw your consent

• Website analytics → within specific retention periods depending on cookie settings

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7. How We Protect Your Data

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We take appropriate technical and organizational measures to protect your data against loss, unauthorized access, alteration, or destruction.

 

These include, among others:

• Encrypted servers

• Secure connections (SSL)

• Access based on need-to-know principles

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8. Your Privacy Rights

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As a data subject, you have the right to:

• request access to your data

• request correction of inaccurate data

• request deletion (“right to be forgotten”) in certain cases

• request restriction of processing

• object to processing

• request data portability

• withdraw consent (where processing is based on consent)

You can exercise these rights by sending an email to info@exclv.be. We will respond within one month.

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9. Marketing & Communication

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You will only receive marketing communications if you have explicitly given your consent. You may unsubscribe at any time via the unsubscribe link in the email or by contacting us directly.

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10. Minors

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Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.

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11. Changes to This Privacy Policy

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We may update this policy from time to time. The date at the top indicates the latest revision. We will inform you where required by law or regulation.